My99exch Privacy Policy – How We Protect Your Personal Information

At My99exch, your privacy is not an afterthought — it is a core part of how we operate. We are committed to being fully transparent about the information we collect, how we use it, and how we protect it. This Privacy Policy explains everything you need to know about data handling on the My99exch platform, so you can bet with complete confidence and peace of mind.

By accessing or using the My99exch website, mobile app, or any related services, you agree to the terms outlined in this Privacy Policy. We encourage you to read it carefully.

1. Information We Collect

When you create a My99exch ID or use our platform, we collect certain personal information to provide you with a safe, seamless, and personalised betting experience. The information we collect includes:

Personal Identification Information

Full name
Mobile number
Email address
Date of birth (where required for age verification)

Financial Information

Bank account details, UPI IDs, or e-wallet information provided for deposits and withdrawals
Transaction history including deposit amounts, withdrawal requests, and bet settlements

Technical and Usage Data

IP address and device information
Browser type and operating system
Pages visited, time spent on the platform, and features used
Login timestamps and session activity

Communication Data

Messages sent to our customer support team via WhatsApp, live chat, or email

We collect only the information that is necessary to operate the platform effectively, comply with legal requirements, and provide you with the best possible betting experience.

2. How We Use Your Information

My99exch uses the information we collect for the following purposes:

Account Management – To create, verify, and manage your My99exch ID and account settings
Service Delivery – To process deposits, settle bets, execute withdrawals, and provide access to all platform features
Security and Fraud Prevention – To monitor for suspicious activity, prevent unauthorised account access, and protect user funds
Customer Support – To respond to your queries, resolve disputes, and improve your overall experience
Platform Improvement – To analyse usage patterns, fix technical issues, and enhance the functionality of our website and app
Promotions and Bonuses – To communicate relevant offers, welcome bonuses, IPL promotions, and cashback deals to registered users
Legal Compliance – To meet our obligations under applicable laws and regulations

We do not use your personal information for any purpose beyond what is described in this Privacy Policy without your explicit consent.

3. How We Protect Your Data

The security of your personal and financial data is our highest priority. My99exch employs multiple layers of protection to keep your information safe at all times:

SSL Encryption All data transmitted between your device and the My99exch platform is protected using advanced SSL (Secure Socket Layer) encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.

Secure Data Storage Your personal information is stored on secure, access-controlled servers. Only authorised My99exch personnel with a legitimate business need can access user data, and all access is logged and monitored.

Two-Factor Authentication My99exch offers two-factor authentication (2FA) as an additional layer of security for your account login. When enabled, a one-time password (OTP) is required alongside your regular credentials every time you sign in.

Anti-Fraud Monitoring Our platform uses real-time anti-fraud systems that continuously monitor all account activity, transactions, and login patterns for any signs of suspicious behaviour. Any unusual activity triggers an immediate security review.

4. Cookies and Tracking Technologies

My99exch uses cookies and similar tracking technologies to enhance your browsing experience and understand how users interact with our platform. Cookies are small data files stored on your device that help us:

Keep you logged in across sessions
Remember your preferences and settings
Analyse platform traffic and usage patterns
Deliver relevant promotional content

You can manage or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of some features on the My99exch platform.

5. Sharing of Your Information

My99exch does not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. We may share your information only in the following limited situations:

Trusted Service Providers – With verified third-party partners who assist in operating our platform, processing payments, or delivering customer support, under strict confidentiality agreements
Legal Requirements – When required by law, court order, or regulatory authority to disclose information
Fraud Prevention – With law enforcement or security agencies where necessary to prevent fraud, protect user safety, or investigate criminal activity
Business Transfers – In the unlikely event of a merger, acquisition, or asset sale, user data may be transferred to the successor entity under equivalent privacy protections

6. Data Retention

My99exch retains your personal information for as long as your account remains active or as required by applicable legal and regulatory obligations. If you close your My99exch account, we will retain certain transaction records and account data for the period required under law, after which it will be securely deleted or anonymised.

7. Your Rights as a User

As a My99exch user, you have the following rights regarding your personal data:

Access – You may request a copy of the personal information we hold about you
Correction – You may request correction of any inaccurate or incomplete personal data
Deletion – You may request deletion of your personal data, subject to legal retention requirements
Opt-Out – You may opt out of receiving promotional communications at any time by contacting our support team

To exercise any of these rights, contact the My99exch support team via WhatsApp or email and we will respond promptly.

8. Third-Party Links

The My99exch platform may contain links to third-party websites or services. Please note that this Privacy Policy applies only to My99exch and we are not responsible for the privacy practices of any external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

My99exch reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform following any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the My99exch support team:

WhatsApp – Available 24/7 for immediate assistance
Live Chat – Accessible directly on the My99exch website
Email – For detailed privacy-related queries and data requests